Job Details

As a Call Center Representative/Help Desk working remotely from home for Audacy Inc., you will have the opportunity to make a meaningful impact by providing exceptional customer service to our clients. We are currently hiring for full-time positions in Philadelphia, PA, and Houston, TX, with a competitive salary range of $29 to $40.00 per hour.**Job Overview:**In this role, you will be responsible for maintaining relationships with clients, addressing their concerns, and ensuring their satisfaction with our company's products or services. You will serve as the first point of contact for customers seeking technical assistance over the phone or online.**Responsibilities:**- Answer incoming calls and respond to customer inquiries in a professional manner- Provide technical support and troubleshooting for software, hardware, or network-related issues- Identify and escalate priority issues to the appropriate team member- Keep detailed records of customer interactions and transactions- Follow up with customers to ensure their technical issues are resolved- Provide feedback on the efficiency of the customer service process**Requirements:**- Proven customer support experience or experience as a Help Desk Representative- Strong communication skills and a customer-focused mindset- Ability to diagnose and resolve basic technical issues- Familiarity with remote desktop applications and help desk software- Excellent problem-solving skills- High school diploma or equivalentAt Audacy Inc., we are committed to creating a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Please note that as an employer, we are not allowed to inquire about criminal backgrounds as per regulations. If you meet the requirements and are passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity to join our team and make a difference in the lives of our clients.
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