Job Details

Customer Service Specialist (Remote)

Customer Service Specialist - Grow Your Career with a Premier Employer in the Brainerd Lakes Area! Are you a problem-solver with a passion for helping others? We're hiring a Customer Service Specialist in Brainerd, MN, to support clients and financialadvisors with inquiries about qualified retirement plans. This is an excellent opportunity to get your foot in the door with a premier organization that values People Matter, Quality First, and Integrity Always. This long-term remote opportunity is ideal for candidates with customer service experience who want to build their career in a supportive and professional environment. Hours & Pay Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay Rate: $16.50 per hour Employment Type: Long-term temporary opportunity Work Environment: Remote

What You'll Do Each Day:

• Answer inbound calls and make outbound calls in a call center environment
• Support clients and financial advisors with retirement plan inquiries
• Protect confidential client data by following strict audit and compliance procedures
• Respond to inquiries via phone and written correspondence within 24 hours
• Document all client communication in appropriate systems
• Manage deadlines and resolve outbound call tasks within department guidelines
• Educate clients on document compliance processes and procedures
• Review discrepancies, propose resolutions, and escalate when necessary
• Identify potential sales opportunities and provide pre-sale support as needed
• Continue developing industry knowledge through training and resources

Why You'll Love This Job:

We provide more than just a paycheck-we offer stability, growth, and great benefits. As a valued team member, you'll enjoy weekly pay, medical, dental, and vision insurance, life insurance, a 401(k), short-term disability, employee discounts, referral bonus opportunities, earned wage access, free staffing services, and career advancement potential. With consistent Monday-Friday hours and the ability to work remotely, this role offers the balance and security you've been looking for!

What We're Looking For:

• 1-3 years of customer service experience (account management experience a plus)
• Associate degree or equivalent work experience required; Bachelor's in Business, Finance, or related field preferred
• Strong PC skills, including Microsoft Word, Excel, Data Entry, and Ten Key (assessment required)
• Detail-oriented with excellent organizational and time management skills
• Strong verbal and written communication skills with the ability to interact across all levels
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Must be reliable, team-oriented, and committed to accuracy and confidentiality

Take the Next Step in Your Career:

If you're ready to bring your customer service skills to a respected organization that values teamwork, integrity, and professional growth, we want to hear from you. Click "Apply Now" to connect with a recruiter and start your journey today!