Job Details

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requirements; Research customer issues and work towards resolution when needed; Update servicing system with relevant notes/comments; Prioritize the needs of the business, completing assigned outbound calls as inbound call volume permits; Complete follow-up tasks to ensure customer satisfaction and resolutionHiring Immediately >>