Job Details

Outbound Wine Advisor - Work From Home

Fully Remote Montoursville Office - Montoursville, PA 17754; ACC North Carolina - Raleigh, NC 27615; ACC Ohio - Columbus, OH 43212; American Customer Care Georgia - Roswell, GA 30076; American Customer Care Tennessee - Nashville, TN 37205

Overview

Salary Range $10.00 - $10.00 Hourly

Level Entry

Description

Equipment Provided

Paid Training

At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.

We are currently hiring professionals to work in the role of: Outbound Wine Advisor

Responsibilities:

• Make outbound calls to current customers to advise them on the wine portfolio
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Preferred Skills:

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting luxury brand products and services
• Experience supporting home appliances
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services.

Training:

• Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)
• Systems training (How to use CRM and ACD Tools)
• Remote training via the video conference platform Zoom
• 100% Attendance

Why Us?

• We inspire and develop employees to be able to effectively empathize with consumers.
• We create experiences that provide promotion opportunities from within.
• We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!

EEO Statement: ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.